JOB
TITLE: Sales
Representative
Manage the customer experience as a
representative of Merz RV Center to meet the goals and financial objectives set
in this document. Communicate with
customers and coworkers to develop an RV sale that will cater to the customer’s
needs as well as remaining in the guidelines of what our dealership can and is
able to support. Meet the minimum
established company goals and objectives outlined in your job offer.
Position reports to the Sales Manager. Sales team cooperates together on daily tasks
such as sales negotiation, product changes and customer management. Initiates work request based on the sales
agreement to ensure that all aspects of the customer experience defined. Timely review of performance goals are
completed by the president.
Negotiate with the customer as a legal
representative of the company to establish a sales contract that meets company
criteria and satisfies the customers’ needs.
Present additional add on features to customer such as safety equipment
needed. Also vehicle financing options
and benefits, tire protection, insurance options, extended warranty and other
products and services as seen fit by the company
Responsible for the actions needed to
conduct, support and reach an agreement between Merz RV Center, Inc and
customer that is a mutually beneficial contractual obligation.
Primary responsibilities are:
§ Prospect,
qualify, update and follow up on customer sales leads to generate traffic
related to selling recreational vehicles.
§ Utilize
delegated contacts obtained at shows, RVDA, etc., to communicate with potential
customers via telephone and email.
§ Generate
new contacts and obtain referrals from existing customers.
§ Consult
with customers and internal resources to qualify, follow up and close sales
with potential recreational vehicle customers.
§ Select
and demo units to prospective customers
§ Follow
up with customer traffic to close sales
§ Log,
track, document and monitor all sales activities customer contacts.
§ Support
and assist the sales department in customer contact, phones calls, written
documentation.
§ Utilize
Dealership computer software for tracking, documentation and follow up.
§ Ensure
recreational vehicles used in the physical presentation remain in top form and
are protected from theft or damage.
§ Maintain
monthly and yearly sales quotas.
§ Present
financing and extended service contracts relative to selling process.
§ Close
sales and Prepare paperwork
Other Responsibilities include:
§ Inspect
and check out new vehicles when they are delivered to the dealership.
§ Inspect
and check out vehicles at time of trade in.
§ Assist
with answering telephones and with office cleanliness.
§ Set
up and work at off site shows and on site open houses.
§ Set
up display areas at shows and open houses.
§ Occasional
Sunday work is required during shows and open houses.
§ Perform
point of sale transactions and other duties as required.
§ Assist
with customer transactions and inquiries.
§ Documentation
and handling of deposits is required.
§ Other
duties may be assigned as required.
Bachelor's degree (B.
A.) from four-year college or university; or at least five years related
experience and/or training; or equivalent combination of education and
experience.
Required to solve
practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions
furnished in written, oral, diagram, or schedule form.
Must have the ability
to read and speak English. Posses a
reading level required for general business periodicals, professional journals,
technical procedures, or governmental regulations.
Must effectively
present information and respond to questions from employees, customers, and the
general public.
This is position
requires a Valid WI Driver's License and valid WI Sales Licenses. Vehicle insurance is carried for the position
and you must be insurable by Merz RV business insurance at all times during
employment. Actions that may jeopardize
insurability include, but are not limited to, OWI, DUI and or Felony
Convictions.
The physical demands
described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
While performing the
duties of this job, the employee is regularly required to talk, hear and
see. The employee is required to stand;
walk; climb; sit; and use hands to finger, handle, or feel. The employee is required to lift objects up
to 50 Lbs.
The vehicles are
located outside so temperatures are uncontrolled. Extreme temperatures of hot or cold may
exist. Rain, sleet, snow, cloudy or
sunny conditions may occur and the employee will have to dress and handle
themselves accordingly.
The employee may be
required to operate a forklift, snow plow, shovel, or battery pack tools as
determined by the situation at hand.
The noise level in
the work environment ranges from soft to loud.
Attain
and maintain weekly and monthly sales quotas.
Meet the annual revenue sales goal while maximizing financial
profitability for the company.
The amount of compensation for each sale will
be determined by the cumulative sales and percentage profit made. The position has an unlimited potential in
salary range. Compensation of $40,000 to
$60,000 for the first year is expected.
Version 3.1 January 10th 2009